At this time, Etana Custody services are not available for citizens or residents of the following countries:
| Afghanistan |
| Albania |
| Armenia |
| Belarus |
| Bosnia and Herzegovina |
| Botswana |
| Burkina Faso |
| Cambodia |
| Central African Republic |
| Colombia |
| Congo (the) Brazzavile |
| Congo Dem Rep |
| Côte d'Ivoire (Ivory Coast) |
| Cuba |
| Egypt |
| Eritrea |
| Ethiopia |
| Haiti |
| Iran (Islamic Republic of) |
| Iraq |
| Japan |
| Kazakhstan |
| Korea (North) |
| Kosovo |
| Lebanon |
| Liberia |
| Libya |
| Mali |
| Mozambique |
| Myanmar |
| Nicaragua |
| Pakistan |
| Palestine |
| Russia |
| Somolia |
| South Sudan |
| Sudan |
| Syrian Arab Republic |
| Tajikistan |
| Tanzania, United Republic of |
| Turkey |
| Ukraine |
| Uganda |
| Venezuela |
| Yemen |
| Zimbabwe |