If you have lost access to your 2FA, please create a ticket so we can proceed with steps to reset your Two Factor Authentication.
Please include the following when you create the ticket:
1. Selfie with the ID that Etana has on file, holding a handwritten note with:
- a) Today’s date
- b) 'For Etana use only'
- c) Includes your signature - This note must be large enough and fully visible
2. Make sure to use the email address that Etana has on file when creating a ticket.
- a) If you are using a different email than Etana has on file, we will send a confirmation email regarding the reset of your 2FA requiring your confirmation. Using a different email will cause delays in the reset process.